Privacy policy

Privacy policy This Privacy policy sets out the way in which your personal data are to be processed on this website. It is compulsory that you read and accept before you continue to use the website.

The bluebayresorts.com website is owned by BLUEBAY HOTELS, company incorporated in Dubai, United Arab Emirates.

This Privacy policy has been updated on May 21st, 2018.

We welcome you to our website and we thank you stay with us.

On this website (bluebayresorts.com), an ongoing commitment is taken with regards to the personal data of subscribers, contacts, customers and the best practices are guaranteed as far as the use of personal data is concerned.

BLUEBAY HOTELS opposes the sending of non-requested e-mails (spam), making every effort to avoid the wrongful use of the e-mail.

Also all users of this website are informed that users’ data got through this portal will never and under no circumstance be shared or transferred to third parties unless they have been previously informed and they express their clear authorisation.

The platform could include links to third parties’ websites. If so, in any case, we will be responsible for the data protection practices or the contents of these websites. Consequently, it is recommended to carefully read the privacy policies for each website before accepting the terms and continue to use it.

Bluebayresorts.com is hosted in the Data Centre by Cybermundi, S.L., GLOBAL OBI, S.L.U (ROIBACK, hereinafter), CLOUD HOSPITALITY SERVICES, S.L. and BD TRAVELSOLUTION, responsible for the users’ data which are included and processed wth the aim of answering questions, providing services requested through the contact form, implementing the service hired by the user and managing the invoicing and collection of payment, managing the registration process of the user in the portal, moderating comments and managing the subscribers list of this website (sending newsletters).

Maximum transparency towards users

The data of the company responsible for this website are:

Commercial name is BLUEBAY HOTELS
Corporate name is BLUEBAY INTERNATIONAL DMCC. Address: DMCC Business Centre, Level 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates; incorporated according to the United Arab Emirates legislation, on June 15th 2016 and registed in the Registry of Companies of Dubai under the entry DMCC60581 and with the VAT No. N6471190F.

The corporate object is: Everything related to construction, sale, exploitation, transfer and administration and the active and passive rental of hotels, villas, bars, premises and furniture related to hospitality, on their own or on behalf of third parties and, in general, the carrying out of any hospitality activity.

Personal Data Sending and Registration

The sending of personal data is mandatory to get in touch and carry out commercial transactions with bluebayresorts.com. Also, the lack of provision of the personal data or the lack of acceptance of this data protection policy implies the impossibility to subscribe and process the requests made in this portal, as well as the impossibility to carry out the relevant purchasing. The cases in which this website requires personal data are: (I) sign up for the newsletter by bluebayresorts.com; (ii) gather the necessary data to confirm the booking; (iii) ask for quotations; (iv) make consultations through the contact form; (v) request any of the services and/or products we provide.

Persona information will be used as follows:

• (i) To promote services by bluebayresorts.com. For example, if the User leave personal information in one of the contact forms, BLUBBAY HOTELS may use these data to send him/her information on their services in the case this is requested.
• (ii) To manage the subscriptions list, send newsletters, promotions and special offers.
• (iii) To manage the sale of our products.
• (iv) To ensure the compliance with the terms of use and the applicable law. This may include the development of tools and algorithms helping this web to guarantee confidentiality of the personal data which are collected.
• (v) For customer service and to provide follow-up services.
• (vi) To get in touch with subscribers and users.

In every case, as a User you will have full rights over your personal data and over the use of these and may exercise them at any time. In any case, we will be transferring data to third parties without you being informed and ask you for your consent.

Services provided by third parties on this website

In order to provide strictly necessary services to develop our activity, we share data with the following providers under their respective privacy terms. All the features provided by third parties are strictly necessary for developing our services and have been selected taking into consideration the compliance of the rights we protect in this website.

The following companies will have access to the necessary personal information to carry out their activities, but they will not be able to use it for other purposes. Furthermore, they will have to process personal information in compliance with this Privacy Notice and the applicable legislation on data protection.

Hosting: Cybermundi, S.L., GLOBAL OBI, S.L.U (ROIBACK, hereinafter), CLOUD HOSPITALITY SERVICES, S.L. and BD TRAVELSOLUTION.

Messenger services and sending newsletters: Mailchimp of the company The Rocket Science Group LLC d/b/a MailChimp, a State of Georgia limited liability company. This company is located in the USA. An Agreement between the EU and the USA has been recently signed named after Privacy Shield and all the companies under this Agreement have an adequate protection, consequently, the international data transfer is allowed. Mailchimp is subject to the privacy shield, so it complies with the security measures imposed by the European legislation. Therefore, the user is aware and accepts that his/her personal data will be stored by Mailchimp for the singing up and the sending of electronic newsletters.

Personal Data capture system on this website

This website uses different systems for personal information capture, always requiring previous consent byt he users before processing personal data with the stated purposes. As a User you have the right to withdraw your consent in any moment.

Personal information capture systems used:

• (i) Contents subscription forms: on the web, there are several forms to encourage subscription. If you use spam filters, please add my e-mail service to your list of authorised senders. In every case in which you send me data through any of the web subscription forms, we will verify your e-mail address through a verification system. Look up in your inbox. You will receive an e-mail sent from the address newsletter@grupobluebay.com with the subject “Confirm your sign-up to bluebayresorts.com”. You will have to confirm your subscription for us to validate your e-mail address. We will use the provided data to send you the newsletter. BLUEBAY HOTELS does not store e-mail addresses which have not been verified. The newsletter is managed through the marketing e-mail tool Mailchimp.
• (ii) Comments form: the website includes a form to make comments for the posted posts. As a User you may post comments on the posted posts. The personal data entered into the form to make these comments will be exclusively used for moderation and posting purposes.
• (iii) Contact form: there is also a contact form for consultations, suggestions or professional contact. In this case, the e-mail address will be used to answer these questions and send the information the user has requested through the web.
• (iv) Cookies: when the user signs up or uses the website, “cookies” are stored. The user may check any time the cookies policy here to get further information on the use of cookies and how to turn them off.

The Users may cancel registration to the services provided by bluebayresorts.com any time through the newsletter itself.

When activating subscription, the User understands that:

• (i) From the time of the subscription, BLUEBAY HOTELS has access to: The username and e-mail address.
• (ii) The User guarantees that the provided personal data through different forms are true, being obliged to notify any modification of those.
• (iii) Also, the User guarantees that all the provided information concerns his/her actual situation, that is updated and it is accurate.
• (iv) Furthermore, the User is obliged to always keep his/her data updated, being the sole responsible for the inaccuracy or falseness of the provided data and the damages this may cause to BLUEBAY HOTELS as the owner of the bluebayresorts.com website or to third parties when using these data.

On this website, we can also get your data through the customer form, for which we need your full data, such as full name, shipment address, if relevant, in order to send you the documents. Be aware that shipments are made by transport agencies to which your data will be transferred so that they can provide the transport service.

EXERCISE OF THE RIGHTS TO ACCESS, RECTIFY, CANCEL, OR OPPOSE (ARCO)

The user may address his/her notifications and exercise his/her ARCO rights following the requirements set out in the Framework Law 15/1999, December 13 on Personal Data Protection and its Implementation Regulation.

You may exercise your rights to access, rectify, cancel and oppose in a written communication signed in which you must include the following data: full name, notification address, and a valid legal evidence such as Spanish Id. Card or equivalent photocopy, and the request specifying your petition. The communication shall be addressed to BLUEBAY HOTELS - Pol. Ind. Son Castelló. Gran vía Asima, 6 izq. - 07009 Palma de Mallorca - Balearic Islands - Spain to the e-mail info@grupobluebay.com

ACCEPTANCE AND CONSENT

The User declares to have received information on the terms on Personal Data Protection, accepting and consenting the processing of those by bluebayresorts.com, in the form and for the purposes stated on this Privacy policy.

CHANGES ON THIS PRIVACY POLICY

BLUEBAY HOTELS reserves the right to modify this policy to make it conform to regulatory or case updates, as well as the practices of the sector. In these cases, BLUEBAY HOTELS will post on this page the changes with a reasonable period of time in advance from the implementation of these.

COMMERCIAL E-MAILS

According to the LSSICE, BLUEBAY HOTELS does not implement SPAM practices, so it does not send commercial e-mails which have not been previously requested or authorised by the User. Consequently, in every form available on the website, the User has the chance to give his/her express consent to receive the “newsletter”, regardless of the commercial information which s/he has requested.

On behalf of the team making part of BLUEBAY HOTELS we thank you the time spent in reading this Privacy policy.

Privacy notice for the Mexican market

Download "Privacy Notice for Mexico"

In compliance with the Mexican standard NOMTUR07, BlueBay Hotels has the Civil Liability Insurance.